1. Who We Are
Neqtor ("we", "us") is a hosting provider founded in 2022 in the USA. This policy applies to neqtor.com and all related hosting services and control panels.
2. Information We Collect
- Account data: name, email address, and login credentials.
- Billing data: billing address and payment details (processed by our payment providers; we do not store full card numbers).
- Service data: domains, server configuration, support tickets and correspondence.
- Technical data: IP address, browser/device information, and usage logs.
- Cookies: session and preference cookies, plus limited analytics.
3. How We Use Your Information
- To provide, provision and maintain your services.
- To process payments, renewals and invoices.
- To provide 24/7 support and respond to your requests.
- To secure our network, prevent fraud and abuse, and meet legal obligations.
- To send service and account notifications (and, with consent, occasional product news).
4. Legal Bases
We process data to perform our contract with you, to comply with legal obligations, for our legitimate interests in operating a secure service, and—where required—based on your consent.
5. Sharing Your Information
We do not sell your personal data. We share data only with trusted processors needed to run the service (e.g. payment processors, fraud screening and data-center partners), or when required by law or to protect our network.
6. Cookies & Analytics
We use essential cookies for authentication and preferences, and limited analytics to improve our site. You can control cookies through your browser settings; disabling essential cookies may affect functionality.
7. Data Retention
We keep personal data for as long as your account is active and as needed to provide services, then for any period required to meet legal, tax or accounting obligations, after which it is deleted or anonymised.
8. Security
We use technical and organisational measures—including encryption in transit, access controls and 24/7 monitoring—to protect your data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location (e.g. GDPR/CCPA), you may have the right to access, correct, delete, port or restrict processing of your data, and to object or withdraw consent. To exercise these rights, contact us using the details below.
10. International Transfers
Your data may be processed in the United States and other countries where we or our processors operate. We apply appropriate safeguards for such transfers.
11. Children
Our services are not directed to children under 16, and we do not knowingly collect their personal data.
12. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with a new "last updated" date.
13. Contact Us
For privacy questions or to exercise your rights, email [email protected]. See our Terms of Service and SLA for related policies.